It is with great excitement that last week we were awarded a 4 * rating by the Visit Scotland Quality Assurance team. A mystery inspector visited the Town Pier almost a month ago. He remained anonymous as he purchased his ticket and boarded the cruise boat on a 4pm sailing, the last on that particular day. Listening to the safety briefing and following skipper David Mackie’s commentary, he noted everything from staff interaction with guests to wildlife observed and even the cleanliness of the toilets!
The inspector was certainly impressed with all aspects of the cruise. Almost 3 weeks later he sent his report to us; he felt the cruises exceeded customer expectations, which we’re delighted to report. Pre-cruise information was described as ‘excellent with an up to date website with a blog and active social media presence’.
David said “I am delighted we have achieved this 4* grading. We all work extremely hard to try and exceed our customer expectations. The live commentary, along with our wildlife watching, provide a great accompaniment to the fantastic scenery and views of Ben Nevis whilst aboard.”
Souters Lass continues to sail up to 4 times per day until the end of October.
Leave a comment below if you think we exceeded your expectations when you cruised with us, or if you’d like to give us a pat on the back!
Pictured above are full time employees David Mackie and Iain MacDonald.